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Products
Compliance
Ordering and Payment
Minimum Order Charges
Returns, Freight Charges and Claims
Security and Privacy Policy
Q. What if I find the item I need but not in the quantity I need?
A. Contact us directly for additional case pack options. We will be happy to work with you to find the right solution for your application.
Q. What if I don't see the bottle and cap combination that I need?
A. One of our specialties is custom container solutions. We have most container components in stock, therefore we can design a unique package best suited for your application. We will make every effort to find the right combination of container, closure and liner system.
Q. Does AlKem Lab Products source products not listed on the website?
A. Yes, yes, yes! Let us know your specific laboratory supply needs and we will scour the marketplace to find the products you are looking for.
Q. Does AlKem Lab Products have Certificates of Compliance and Certificates of Analysis?
A. Yes, many products have these certificates available, including pre-cleaned labware, chemicals and sieves. Calibration services are also available for sieves. Please contact the AlKem Customer Service Center at 1-877-662-5536 for more information.
Q. How Can I get MSDS's?
A. MSDS's will be faxed or mailed upon request. Submit your request by contacting AlKem Customer Service at 1-877-662-5536.
Q. What are your payment terms?
A. We accept MasterCard, Visa and American Express. Would you like to receive N30 credit terms? Contact the AlKem Customer Service Center at 1-877-662-5536 for more information about this process.
Q. Is there a minimum order?
A. This depends. There is no minimum order for items that are in our stocked product line.; however, products that are being sent directly from the manufacturer may have a minimum order requirment that varies. Contact AlKem Customer Service Center at 1-877-662-5536 for more information regarding minimum orders.
Q. How do I return a product?
A. Before returning any item, call 1-877-662-5536 to obtain a Return Authorization Number. Requests for return authorization must be made within 30 days of purchase. Be sure to write this number on all shipping labels and correspondence about this shipment. Send to the address indicated on your Return Authorization Form. Returned products may be subject to a restocking charge. Customer may be responsible for return freight charges. This will be noted on the return authorization when it is faxed to the customer.
All chemical returns must be sent directly to the manufacturer with a valid return authorization number. AlKem Lab Products will not accept chemical returns at our facility. Click here to view our complete Chemical Returns Policy. Click here to view our general return policy. Returns made without a Return Authorization Number will be returned collect to the sender. Credit cannot be provided without a Return Authorization Number.
Q. Is there a time limit on returns?
A. Returns must be made within 30 days of issuance of the Return Authorization Number. Shipping costs must be pre-paid unless otherwise instructed. COD's will not be accepted.
Q. Does AlKem Lab Products have a Freight Claim Policy in force?
A. Yes. We take great care in packing your order; however, occasional damage or shortages are unavoidable. As soon as you receive a shipment, carefully unpack and inspect it. If you find damages or shortages: do not accept the shipment until the carrier's driver makes a damage notation on your delivery receipt or freight bill. Concealed damages on "Prepay and Add" shipments - AlKem must be notified by E-mail or FAX within 5 working days in order for us to respond to the carrier for a possible claim or on site inspection. Collect and third party claims should be filed by you.
Q. Does alkemlab.com use "cookies?"
A. Yes, but only to ensure that each Web page you visit recognizes your entire visit, a process called "session tracking." Session tracking, for example, allows you to place products in your Shopping Cart while browsing for other products. Saving cookies to your computer is the most efficient way to track sessions. AlKem Lab Products does not use cookies or the information obtained through cookies for any purpose unrelated to your activities on alkemlab.com.
Q. Which functions on alkemlab.com are secure?
A. The order processing section of our website is secured through Verisign.
Q. What is AlKem Lab Products Privacy Policy?
A. Click here to view our privacy policy. |
